Privacy policy

FitShastra Privacy Policy

Last updated: August 12, 2025

At FitShastra, we believe in transparency and respect — for our customers, our culture, and our dharma. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.

By using our services, you agree to the collection and use of information as outlined below.

1. Personal Information We Collect

Contact Details: Name, billing/shipping address, phone number, and email address.
Payment & Transaction Data: Payment method (via our provider Cashfree), order history, shipping details.
Account Information: Username, passwords (if any), and saved preferences.
Communication Data: Emails or messages sent to us.
Device & Usage Data: IP address, browser type, and how you interact with our website.
Marketing Preferences: If you opt-in to receive updates or promotions.

2. How We Collect Your Information

Forms filled during purchases or contact.
Automatic tracking via cookies and analytics tools.
Customer support interactions.
Shopify platform and trusted service partners (like Cashfree and logistics).

3. How We Use Your Information

Fulfill and ship your orders.
Send order confirmations, shipping updates, and support emails.
Personalize your browsing experience.
Improve our website and services.
Ensure transaction and account security.
Send marketing communications if you opt-in.

4. Disclosure of Information

Trusted service providers for payment processing, shipping, and IT support.
Marketing partners, only if legally allowed and you’ve opted in.
Legal authorities, when required by law.
In the case of business transfers, such as mergers or sales.

We do not sell your personal information to third parties.

5. Shipping & Refund Notice

Shipping fees will be calculated and displayed at checkout.
Cash on Delivery (COD) is currently not available.
No refunds are offered. However, if your order has poor or mismatched printing, you may request a replacement.

To request an exchange, please email us within 5 days of delivery at fitshastra@gmail.com or info@fitshastra.com. Exchange is subject to approval based on photo evidence.

6. Design Policy: Honoring Our Dharma

We respect our dharma and the sacredness of our traditions. Therefore, we do not use images of deities or Vedic mantras in our designs. This decision aligns with our commitment to cultural sensitivity and reverence for our heritage.

7. Data Security & Retention

We use reasonable security practices to protect your data. However, no system is entirely secure. Your data is retained only as long as necessary to fulfill the purposes outlined in this policy.

8. Your Rights

Access or correct your personal information.
Request deletion or transfer of your data.
Opt-out of promotional emails by clicking “unsubscribe” at the bottom of any marketing message.

Please email us at info@fitshastra.com or fitshastra@gmail.com to make a request. We may verify your identity for security purposes.